Vasili Scandalis

Vasili, is a customer focused and results driven Contact Center Director with more than 20 years of experience managing teams to achieve best practice in customer relations, revenue generation and technological advancement. Major career hallmarks are his achievements in managing people through continuous organizational improvement, process reengineering and strategic alliances. He has run and managed successful operations within the Healthcare, Consumer Products and Banking sectors for diverse clients such as Kaiser Permanente Health Care, Washington Mutual, Health Net, Mattel and Walt Disney. He has earned a solid reputation for his ability to balance strategic vision, operational leadership and technical know-how with a personal commitment to the highest ethical and professional standards of excellence.